Providers on ErrandHelp are expected to operate professionally, safely, and transparently. These standards protect customers, providers, and the marketplace.
Baseline expectations
- Keep profile, categories, service area, credentials, and availability accurate.
- Accept only work you are qualified and legally allowed to perform.
- Provide clear estimates and explain what is included or excluded.
- Stop and re-quote when the scope materially changes.
- Keep customer address, photos, contact details, and job context private.
- Follow platform communication, rating, and dispute rules.
Verification
Errand may request identity verification, background-check consent, license evidence, insurance evidence, references, or work samples depending on category and jurisdiction. A visible verification badge is not a guarantee of future performance.
Suspension triggers
- Unsafe work, fraud, harassment, discrimination, threats, or privacy misuse.
- Fake credentials, fake ratings, or misleading profile details.
- Repeated no-shows, unresolved disputes, or attempts to bypass platform controls.
- Requests to perform prohibited or licensed-only work without authorization.
Contact
Contact: privacy@errandhelp.org. For urgent safety concerns, use safety@errandhelp.org.